Fears during the Covid-19 pandemics and their influence on physical health: A cross-sectional study on the general population in Spain

Background/objective: This study examines the paths through which Covid-19 can negatively impact health and lead to somatic symptoms. Based on the dual process theory, fears can impair health in two ways: through psychological distress, which is an automatic reaction to fear, and through a more conscious and deliberative rumination process. Method: Data from a representative sample of the Spanish population (N = 3083 subjects,18 years or older) were obtained from a Survey by the Sociological Research Center (CIS). The dual path model was tested, and a longer sequence was included where the two mediators act sequentially to produce an impact on somatic symptoms. Results: The results showed how Covid-19 fears translate into somatic problems. Beyond the direct relations, and after comparing with other possible alternative models, our findings support a process where rumination mediates between fears and psychological distress, and psychological distress in turn leads to somatic problems. Conclusions: This process reveals a plausible mechanism that explains the somatization of health problems during the Covid-19 pandemic, and it provides theoretical and practical inputs to better understand the role of fears in health in crisis contexts. (AU)

La Transformación Organizacional en los Servicios de Atención Temprana en Castilla la Mancha Hacia un Enfoque Centrado en la Familia / Organizational Transformation in Early Intervention Services in “Castilla-La Mancha”: Towards an Approach Centered in the Family

Se está produciendo un cambio en España, y a escala internacional, con respecto a la atención temprana y a la concepción de los/as niños/as y la discapacidad (Tamarit, 2015). Se está pasando de un enfoque clínico, basado en la rehabilitación y centrado en las/los niñas/os, a un enfoque más global, sistémico, ecológico, centrado en la familia y en los entornos naturales. Sin embargo, su alcance y generalización siguen siendo desiguales. En Castilla-La Mancha (una comunidad autónoma española) se está realizando un esfuerzo de transformación en este sentido. El presente estudio, a través de entrevistas en profundidad a agentes relevantes (familiares, personal de la Administración y profesionales que ocupaban los roles de coordinación y de gerencia en entidades de Plena inclusión Castilla-La Mancha) y el análisis de su contenido, ha indagado en los avances logrados en el proceso de transformación; los factores involucrados, tanto en la vida interna de los servicios y entidades como en el entorno externo; y los principales obstáculos y los retos pendientes. A partir de la información recabada, se propone un modelo que describe la transformación y que puede facilitar la transferencia de conocimiento a centros y comunidades que estén desarrollando (o se lo estén planteando) un proceso de transformación similar hacia un enfoque centrado en la familia. (AU)

A change is taking place in Spain, and internationally, regarding early intervention and the conception of children and disability (Tamarit, 2015). It is moving from a clinical approach, based on the rehabilitation and focused on children, to a more global, systemic and ecological approach centered on the family and natural contexts. However, its scope and generalization remain irregular. In Castilla-La Mancha (a Spanish autonomous region), a transformation effort is being made in this regard. The present study, through in-depth interviews with relevant agents (family members, public administration staff, and professionals who perform coordination and management roles in organizations pertaining to “Plena inclusión Castilla-La Mancha”) and the analysis of its content, has examined the following aspects: progress made in the transformation process; the factors involved, both in the internal life of the services and organizations and in the external environment; and the main obstacles and pending challenges. Based on the information collected, a model is proposed that describes the transformation, facilitating the transfer of knowledge to centers and communities that are developing (or considering it) a similar transformation process towards an approach centered on the family. (AU)

Fears during the Covid-19 pandemics and their influence on physical health: A cross-sectional study on the general population in Spain.

Background/objective: This study examines the paths through which Covid-19 can negatively impact health and lead to somatic symptoms. Based on the dual process theory, fears can impair health in two ways: through psychological distress, which is an automatic reaction to fear, and through a more conscious and deliberative rumination process. Method: Data from a representative sample of the Spanish population (N = 3083 subjects,18 years or older) were obtained from a Survey by the Sociological Research Center (CIS). The dual path model was tested, and a longer sequence was included where the two mediators act sequentially to produce an impact on somatic symptoms. Results: The results showed how Covid-19 fears translate into somatic problems. Beyond the direct relations, and after comparing with other possible alternative models, our findings support a process where rumination mediates between fears and psychological distress, and psychological distress in turn leads to somatic problems. Conclusions: This process reveals a plausible mechanism that explains the somatization of health problems during the Covid-19 pandemic, and it provides theoretical and practical inputs to better understand the role of fears in health in crisis contexts.

‘Digitalized’ Competences. A Crucial Challenge beyond Digital Competences / Las competencias "digitalizadas". Un reto crucial más allá de las competencias digitales

Today’s societies are experiencing a digitalization that is transforming organizations and jobs. Scholars, practitioners, and policy makers tend to focus on digital competences as a way to adapt the general population and workers to the technological revolution, enhance competitiveness and employability, and reduce social exclusion. It is important to develop “digital competences”, but we propose that this strategy only provides a partial view of the necessary capabilities. To achieve a more complete picture, “digitalized competences” should also be considered, that is, non-digital competences that are transformed through the intervention of digital technologies. Increasingly, jobs in which purely digital skills are not core elements change dramatically when they incorporate digital objects and processes. This change forces workers and professionals to perform traditional tasks in a very different way. It is likely that the shift from non-digital to digitalized competences involves a more pervasive transformation for organizations, jobs, and workers than pure digital competences. With this in mind, this article has two main objectives. First, we provide a definition of digitalized competences, linked to job transformation. Second, we use a typology of competences (professional, core cognitive, transversal, and leadership) and some cases to illustrate this change.(AU)

La sociedad actual experimenta un proceso de digitalización que está transformando las organizaciones y puestos de trabajo. Investigadores, profesionales y desarrolladores de políticas tienden a focalizar el reto de esa transformación en las competencias digitales cuando plantean la necesidad de preparar a la población general y a los trabajadores para esa revolución tecnológica, potenciar la competitividad y empleabilidad y reducir la exclusión social. Es importante desarrollar las competencias digitales, pero esta estrategia solo proporciona una visión parcial de las capacidades necesarias. Para conseguir una visión más completa se debe considerar las “competencias digitalizadas”, es decir aquellas competencias no digitales que se transforman por la introducción de las tecnologías digitales. De forma creciente, los trabajos en los que las competencias puramente digitales no son el elemento nuclear cambian de forma dramática cuando incorporan objetos y procesos digitales. Estos cambios empujan a los trabajadores y profesionales a desempeñar las tareas tradicionales de formas muy diferentes. Es probable que el cambio de las competencias no digitales a las digitalizadas implique una transformación más importante para las organizaciones, los puestos y los trabajadores que la derivada de la incorporación de las competencias puramente digitales. En este contexto, el artículo se plantea dos objetivos principales: primero, ofrecer una definición de las competencias digitalizadas vinculada a la transformación de los puestos de trabajo y segundo, el uso de una tipología de competencias (profesionales, cognitivas nucleares, transversales y de liderazgo) presentando casos que ilustren estos cambios.(AU)

Not Every Day is Monday for Employees Confined due to COVID-19: Anticipatory Happiness Matters / No todos los días son lunes para los empleados confinados por la COVID-19: la felicidad anticipatoria importa

This study focuses on anticipatory happiness during the week (current happiness but considering the rest of the week) in employees confined due to COVID-19. In Diary Study 1, 71 employees with home-based telework participated on five consecutive workdays (Monday-Friday). We found a quadratic change pattern with an acceleration of the increase in anticipatory happiness right before the weekend. Results also confirmed a positive association between daily variability in anticipatory happiness and daily fluctuations in job satisfaction and positive affect. In Diary Study 2, 83 employees who carried out an essential activity outside the home participated for two consecutive weeks. Our findings showed a cubic change pattern where anticipatory happiness reaches its highest average score on Friday, dropping sharply on Monday, and then the cycle (rhythm) begins again. Changes in anticipatory happiness were positively associated with changes in job satisfaction and positive affect, and negatively related to fluctuations in negative affect.(AU)

El estudio se centra en la felicidad anticipatoria durante la semana (felicidad actual, pero considerando el resto de la semana) en empleados confinados por la COVID-19. En el Estudio de diario 1 participaron 71 empleados con teletrabajo en el hogar durante cinco días laborables consecutivos (de lunes a viernes). Encontramos un patrón de cambio cuadrático con una aceleración de la felicidad anticipatoria justo antes del fin de semana. Los resultados también confirmaron una asociación positiva entre la variabilidad diaria en la felicidad anticipatoria y las fluctuaciones diarias en la satisfacción laboral y el afecto positivo. En el Estudio de diario 2 participaron 83 empleados que realizaban una actividad esencial fuera del hogar durante dos semanas consecutivas. Los resultados muestran un patrón de cambio cúbico en el que la felicidad anticipatoria alcanza la puntuación promedio más alta el viernes, cae bruscamente el lunes y luego el ciclo (ritmo) comienza nuevamente. Los cambios en la felicidad anticipatoria se asociaron positivamente con los cambios en la satisfacción laboral y el afecto positivo y negativamente con las fluctuaciones en el afecto negativo.(AU)

Effects of a Justice-Based Partnership Between Employees and Families in Creating Services and Supports to Enhance Quality of Life Outcomes.

We propose a justice-based partnership between employees and family members as a means to create services and support systems for people with intellectual disability, enhancing quality of life indicators. More specifically, we examine the links from mutual intergroup justice to three outcomes reported by family members: satisfaction with the center, service quality delivered by employees, and performance focused on the quality of life of people with intellectual disability. We used data from 111 centers. In each center, a group of family members (n = 845) and a group of employees (n = 914) participated. Multilevel modeling revealed that mutual intergroup justice (between employees and family members) has a positive effect on satisfaction with the center, perceptions of functional and relational service quality, and performance based on quality of life.

Coping with burnout symptoms through task significance in professionals working with individuals with intellectual disability / El afrontamiento de los síntomas de burnout a través del significado de la tarea en profesionales que trabajan con personas con discapacidad intelectual

This study examined an intervention that links task significance (one’s job has a positive impact on other people) to burnout symptoms of professionals working in organizations for individuals with intellectual disability. Professionals assigned to the experimental condition participated in teams designed to enhance the positive impact of their work on others (task significance). To do so, teams focused on a task to improve the quality of life of individuals with intellectual disability. Professionals assigned to the control condition did not participate in these teams, and they continued with their usual work. All the participating professionals answered a questionnaire about burnout before and after the intervention. Mixed ANOVA indicated that professionals who participated in teams reduced their exhaustion symptoms (comparing pre vs. post intervention scores) and kept their cynicism levels stable. Professionals assigned to the control condition increased their cynicism symptoms. We conclude with a discussion of theoretical and practical implications (AU)

Este estudio puso a prueba una intervención que vincula el significado de la tarea (el trabajo de uno tiene un impacto positivo en otras personas) con los síntomas de burnout de los profesionales que trabajan en organizaciones para personas con discapacidad intelectual. Los profesionales asignados a la condición experimental participaron en equipos diseñados para mejorar el impacto positivo de su trabajo en los demás (significado de la tarea). Para ello, los equipos se centraron en una tarea para mejorar la calidad de vida de las personas con discapacidad intelectual. Los profesionales asignados a la condición control no participaron en estos equipos y continuaron con su trabajo habitual. Todos los profesionales que participaron respondieron un cuestionario sobre burnout antes y después de la intervención. Los ANOVA mixtos indicaron que los profesionales que participaron en los equipos redujeron sus síntomas de agotamiento (comparando las puntuaciones pre y post intervención) y mantuvieron estables sus niveles de cinismo. Los profesionales asignados a la condición de control aumentaron sus síntomas de cinismo. Se concluye comentando las implicaciones teóricas y prácticas (AU)

Improving service performance in organizations for individuals with intellectual disability: an intervention focused on participation of families / A melhoria do desempenho do serviço em organizações para indivíduos com deficiência intelectual: uma intervenção com foco na participação das famílias / La mejora del desempeño del servicio en organizaciones para personas con discapacidad intelectual: una intervención centrada en la participación de las familias

To improve service performance in organizations for individuals with intellectual disability, the authors tested an intervention based on collaborative teams. Specifically, professionals and families cooperated in the design and implementation of projects to improve the quality of life of individuals with intellectual disability. We considered two service performance indicators reported by family members (N = 342; 78% women; and a mean age of 57.17 years): service quality and self-determination communication openness. Our results revealed that family members assigned to the experimental condition improved their service quality evaluations from pre-intervention to post-intervention, whereas family members assigned to the control condition did not change their evaluations. The intervention was not effective for communication openness. Perceptions remained stable in family members who participated in the teams (experimental condition), whereas communication openness decreased in family members in the control condition. We discuss the implications of our findings for service research.

Para melhorar o desempenho do serviço em organizações para indivíduos com deficiência intelectual, os autores testaram uma intervenção baseada em equipes colaborativas. Especificamente, profissionais e famílias cooperaram na concepção e implementação de projetos para melhorar a qualidade de vida das pessoas com deficiência intelectual. Foram considerados dois indicadores de desempenho do serviço relatados pelos familiares (N = 342; 78% mulheres; idade média de 57,17 anos): qualidade do serviço e abertura de comunicação autodeterminada. Nossos resultados revelaram que os membros da família atribuídos à condição experimental melhoraram suas avaliações de qualidade de serviço de pré-intervenção para pós-intervenção, enquanto os membros da família atribuídos à condição de controle não mudaram suas avaliações. A intervenção não foi eficaz para a abertura de comunicação. As percepções permaneceram estáveis ​​nos familiares que participaram das equipes (condição experimental), enquanto a abertura comunicativa diminuiu nos familiares na condição controle. Discutimos as implicações de nossas descobertas para a pesquisa de serviços.

Para mejorar el desempeño del servicio en organizaciones para personas con discapacidad intelectual, los autores pusieron a prueba una intervención basada en equipos colaborativos. En concreto, profesionales y familias colaboraron en el diseño e implementación de proyectos para mejorar la calidad de vida de las personas con discapacidad intelectual. Se consideraron dos indicadores de desempeño del servicio reportados por los miembros de la familia (N = 342; 78% mujeres; y una edad promedio de 57,17 años): calidad del servicio y apertura en comunicación sobre autodeterminación. Nuestros resultados revelaron que los miembros de la familia asignados a la condición experimental mejoraron sus evaluaciones de calidad del servicio desde la preintervención hasta la postintervención, mientras que los miembros de la familia asignados a la condición de control no cambiaron sus evaluaciones. La intervención no fue eficaz para la apertura en comunicación. Las percepciones se mantuvieron estables en los familiares que participaron en los equipos (condición experimental), mientras que la apertura en comunicación disminuyó en los familiares en la condición de control. Se analizan las implicaciones de nuestros hallazgos para la investigación de servicios.

Participation in collaborative projects as a precursor of trust in organizations for individuals with intellectual disability.

The present study focuses on organizations delivering services to individuals with intellectual disability, where trust relations between professionals and family members are required. More specifically, we examine the existence of significant differences in the degree to which family members and professionals trust each other. We also propose that their joint participation in collaborative teams (VI) will improve trust (VD). Specifically, our teams (experimental condition) designed and implemented collaborative projects with the participation of professionals and family members. Participants in the control condition did not participate in the collaborative projects. Our results confirmed that family members trust professionals more than professionals trust family members. Their joint participation in collaborative projects improved professionals' trust in family members over time, compared to the control condition. The effect of collaborative projects was not significant for family members' trust in professionals.

Sex differences in the psychophysiological response to an intergroup conflict.

Conflict induces psychophysiological responses, but less is known about responses to intergroup conflict. Intergroup relationships activate social processes, adding complexity to people's physiological responses. This study analyzes the psychophysiological responses to intergroup conflict considering sex differences. Thus, 150 young people were distributed in 50 groups in two conditions (conflict vs. non-conflict). Conflict was created in the interaction between two groups (three people each) in the laboratory. Their responses were compared to a control group. Mood, heart rate variability, cortisol, and testosterone were measured. Results showed that intergroup conflict induced a less pronounced decrease in negative and positive mood, and a reduction in parasympathetic activity (RMSSD of IBI). Moreover, women in conflict showed lower testosterone levels than men in conflict and control women. Finally, women's conflict perception correlated with their psychophysiological response. Results suggest that intergroup conflict induces emotional, cardiovascular, and endocrine responses, and that men and women interpret conflict differently.

The Positive Spiral Between Problem-Solving Management and Trust: A Study in Organizations for Individuals With Intellectual Disability.

To achieve their goals, organizations for individuals with intellectual disability have to stimulate high-quality relationships between professionals and family members. Therefore, achieving professionals' trust in family members has become a challenge. One relevant factor in explaining professional's trust in families is the degree to which family members use the "problem-solving" conflict management strategy (high concern for oneself but also for the other party) in their disputes-disagreements with professionals. It is reasonable to argue that when family members use problem-solving conflict management, professionals' trust increases. Professionals' trust, in turn, stimulates the use of problem-solving strategies by family members. However, it is also plausible that professionals are the initiators of this positive spiral (professionals' trust-problem-solving conflict management by family members-professionals' trust). To examine this relationship between problem solving and trust over time, we conducted a longitudinal survey study in which 329 professionals reported on these two constructs three times (with 4 weeks between the measurements). Using structural equation modeling, we compared four nested models: (a) stability, (b) causality (where the problem-solving strategy by familiar members is the initiator of the spiral), (c) reversed causation (where the professional's trust is the initiator of the spiral), and (d) reciprocal (where problem-solving conflict management and trust reinforce each other). The results of the χ2 difference tests, regarding the comparison of the models, showed that the reciprocal model was significantly superior to the alternative proposals. Our findings supported a complex view of the relationships between problem-solving conflict management and trust, based on dynamic reciprocal relationships over time.

Why do people spend money to help vulnerable people?

Prosocial spending has been linked to positive benefits for individuals and societies. However, little is known about the precursors of prosocial spending directed to vulnerable people. We experimentally tested the effect of a first exposure to a prosocial donation decision on subsequent prosocial spending. We also examined the direct links from eudaimonic well-being beliefs (contribution-to-others and self-development) to prosocial spending, as well as the interaction between these beliefs and autonomy in predicting the money given. A total of 200 individuals participated in the study. Results showed that, compared to two control groups ("totally self-focused" and "no first-exposure"), an initial exposure to a prosocial donation decision increases subsequent prosocial spending. In addition, we observed an anchoring bias from the initial prosocial donation to subsequent prosocial spending. Regression analyses also confirmed the existence of a positive significant relationship between contribution-to-others beliefs and prosocial spending. Finally, we observed a significant interaction between autonomy and self-development well-being beliefs, such that autonomy strengthens the link from self-development beliefs to prosocial spending. In general, our results confirmed the significant role of exposure, anchoring, autonomy, and well-being beliefs in predicting the money spent to help vulnerable people.

Bad news and quality reputation among users of public services / Malas noticias y calidad de la reputación entre usuarios de los servicios públicos

This manuscript examines whether the effect of anchoring bias is greater when citizens evaluate the quality of a public service after receiving negative initial information about service performance than after receiving positive information. It also tests whether there are differences in this anchoring bias by comparing formal (report) vs. informal (rumor) communication. Two field experiments were conducted with the participation of passengers of a commuter public train transportation organization (Experiment 1, N = 105) and users of a public university administrative service (Experiment 2, N = 172). The first experiment confirmed the bias produced by the negative initial information, whereas this bias does not exist for the positive information. The second experiment showed that the bias produced by the initial information has the same magnitude for both formal and informal communication. This paper concludes with a discussion of theoretical and practical implications for managing reputation in public services

Este manuscrito examina si el efecto del sesgo de anclaje es mayor cuando los ciudadanos evalúan la calidad de un servicio público después de recibir información inicial negativa sobre la calidad del servicio, que después de recibir información positiva. También pone a prueba si hay diferencias en este sesgo de anclaje al comparar la comunicación formal (informe) con la comunicación informal (rumor). Se realizaron dos experimentos de campo con la participación de pasajeros de una compañía pública de trenes de cercanías (experimento 1, N = 105) y usuarios del servicio administrativo de una universidad pública (experimento 2, N = 172). El primer experimento confirmó el sesgo producido por la información inicial negativa, mientras que este sesgo no existe para la información positiva. El segundo experimento mostró que el sesgo producido por la información inicial tiene la misma magnitud tanto para la comunicación formal como para la informal. El trabajo concluye con una discusión de las implicaciones teóricas y prácticas para la gestión de la reputación de los servicios públicos

Organizational performance focused on users' quality of life: The role of service climate and "contribution-to-others" wellbeing beliefs.

The investigation of organizational factors as precursors of the quality of life (QoL) of service users in organizations for individuals with intellectual disability has been relatively neglected.With this in mind, this study tests the mediation of service climate between employee's "contribution-to-others" wellbeing beliefs (COWBs) and organizational performance focused on the QoL of individuals with intellectual disability. A total of 104 organizations participated in the study. Data were collected from 885 employees and 809 family members of individuals with intellectual disability. The results of the multilevel mediation model supported the hypotheses. When employees believe that their own wellbeing depends on helping others (COWBs) service climate reported by employees is stimulated. Service climate in turn was associated with organizational performance focused on QoL of people with intellectual disability, assessed by family members. The manuscript concludes with theoretical and practical implications of the study.

Linking Staff Burnout to Family Members' Satisfaction in Centers for People With Intellectual Disabilities: A Service Chain Approach.

Research in centers for people with intellectual and developmental disabilities has somewhat neglected the relationship between workers' burnout and users' service evaluations. Two independent survey studies tested this connection. In the first study (100 centers, 714 workers, and 612 family members), results confirmed that burnout has a negative relationship with workers' perceptions of service quality. In turn, these perceptions are associated with the service quality perceptions of family members and their satisfaction with the service. In a replication sample (86 centers, 601 workers, and 819 family members), we reproduced these results and added situational constraints in the model. Both social and technical constraints correlated positively and significantly with burnout. These studies offer a view of the relationships between burnout and service quality.

Surface acting and exhaustion: The moderating role of eudaimonia.

Surface acting (faking emotions) is one of the stressors experienced by contact employees during service interactions with customers, and it has implications for workers' exhaustion. One challenge of research and practice is to identify moderators that help to better understand the positive relationships between surface acting and exhaustion. The present study proposes the two dimensions of eudaimonia beliefs about well-being (self-development and contribution-to-others beliefs) as moderators between surface acting and exhaustion. We performed regression analyses with 817 contact employees working in 118 health-care organizations providing services to people with intellectual disability. Results confirmed the hypotheses, showing that contribution-to-others strengthens the link from surface acting to exhaustion, whereas self-development weakens this relationship. Therefore, self-development beliefs act as a protector for workers when they have to deal with situations that require surface acting.

Validating justice climate and peer justice in a real work setting / La validación del clima de justicia y de la justicia entre compañeros en un entorno real de trabajo

In this study we tested the validity of justice climate and peer justice, measured as second-order constructs, in a real work setting. First, we investigated the appropriateness of aggregating first-order facets of justice climate and peer justice to work-unit level of analysis. Second, we examined the construct validity of justice climate and peer justice as two different factor structures. Third, we tested the hierarchical structure of justice climate and peer justice as second-order factors. Finally, we examined the predictive validity of second-order factors justice climate and peer justice within a nomological network composed of reciprocity with the supervisor and reciprocity with coworkers. We conducted these analyses in a sample of 532 employees nested in 79 organizations. Our results suggest the validity of justice climate and peer justice measured as second-order factors. We discuss these results and their implications for organizational justice research (AU)

Este estudio examina la validez del clima de justicia y clima de justicia entre compañeros como constructos de segundo orden en un contexto real de trabajo. Primero, se examinó la agregación al nivel grupal de las facetas de primer orden de cada clima. Segundo, se examinó la validez de constructo clima de justicia y clima de justicia entre compañeros por separado. Tercero, se analizó la estructura jerárquica de ambos climas como constructos de segundo orden. Finalmente, se calculó la validez predictiva de estos constructos de segundo orden en una red nomológica constituida por reciprocidad con el supervisor y con los compañeros de trabajo. Estos análisis fueron realizados con una muestra de 532 trabajadores agrupados en 79 organizaciones. Los resultados plantean la validez del clima de justicia y clima de justicia entre compañeros como factores de segundo orden. Se discuten los resultados y sus implicaciones para la justicia organizacional (AU)

The Moderating Role of Performance in the Link From Interactional Justice Climate to Mutual Trust Between Managers and Team Members.

The main goal of this study was to examine the interaction between team members' performance and interactional justice climate in predicting mutual trust between managers and team members. A total of 93 small centers devoted to the attention of people with intellectual disability participated in the study. In each center, the manager (N = 93) and a group of team members (N = 746) were surveyed. On average, team members were 36.2 years old (SD = 9.3), whereas managers were 41.2 years old (SD = 8.8). The interaction between interactional justice climate and performance was statistically significant. Team members' performance strengthened the link from interactional justice climate to mutual trust.

Intergroup conflict and rational decision making.

The literature has been relatively silent about post-conflict processes. However, understanding the way humans deal with post-conflict situations is a challenge in our societies. With this in mind, we focus the present study on the rationality of cooperative decision making after an intergroup conflict, i.e., the extent to which groups take advantage of post-conflict situations to obtain benefits from collaborating with the other group involved in the conflict. Based on dual-process theories of thinking and affect heuristic, we propose that intergroup conflict hinders the rationality of cooperative decision making. We also hypothesize that this rationality improves when groups are involved in an in-group deliberative discussion. Results of a laboratory experiment support the idea that intergroup conflict -associated with indicators of the activation of negative feelings (negative affect state and heart rate)- has a negative effect on the aforementioned rationality over time and on both group and individual decision making. Although intergroup conflict leads to sub-optimal decision making, rationality improves when groups and individuals subjected to intergroup conflict make decisions after an in-group deliberative discussion. Additionally, the increased rationality of the group decision making after the deliberative discussion is transferred to subsequent individual decision making.

Linking Emotional Dissonance and Service Climate to Well-Being at Work: A Cross-Level Analysis / Relaciones de la disonancia emocional y del clima de servicio con el bienestar en el trabajo: un estudio transnivel

In this study, emotional dissonance and service climate are related to well-being at work through two independent corridors. To consider emotional dissonance and service climate, we designed a cross-level model where multilevel predictors (individual emotional dissonance and work-unit service climate) were related to individual levels of burnout and engagement. Using a sample of 512 employees working in 152 work-units, we confirmed the existence of a model where service climate is significantly related to burnout and engagement, beyond the role of emotional dissonance. The research concludes with a discussion of these results and future implications.

Este trabajo analiza las relaciones entre disonancia emocional y clima de servicio con bienestar en el trabajo, siguiendo dos vías. Se realizó un diseño transnivel en el que se analizan variables en diferentes niveles (disonancia emocional a nivel individual y clima de servicio work-unit), como predictores de burnout y engagement. En el estudio participó una muestra de 512 trabajadores pertenecientes a 152 unidades de trabajo. Los análisis multinivel confirmaron la existencia de un modelo donde el clima de servicio está directamente relacionado con los niveles de burnout y engagement de los trabajadores, una vez controlado su nivel de disonancia emocional. La investigación concluye con la discusión de los resultados y las implicaciones de los mismos.